I’ve posted before about a change of tactic by tourism inspectors which saw them visiting complexes in the guise of “tourism standard quality surveyors”, and presenting themselves as such both to community presidents and even residents in direct door-to-door calls. The inspectors then ask occupants how long they are staying, how much their holiday cost, and whether they are happy with the tourist services included with their booking. They have a “questionnaire” for people to fill out which performs a dual purpose of making them look like authentic standards surveyors, and getting something in writing from a “guest”.
Legal advice, as I’ve posted before, is that guests should be advised that they can acknowledge that they are not the owners, but insist that they are not authorized by the owners to answer any questions, nor to fill in any forms, nor especially to sign anything. If pressured, they should ask for the questionnaire to be left with them to be filled in at leisure and returned by post. I am pleased now to be able to say, however, that in the wave of fines issued from this round of inspections, we are seeing these too deemed illegal, and being cancelled.
These cancellations are not even reaching court, but are being annulled at appeal to regional government on the grounds that the inspectors got the UK addresses of the relevant owners (as they must do now as a consequence of our successful court case results) but did not use them, instead turning up to “investigate” the property but not asking about any inspection or complaints paperwork … which was the basis for the subsequent fines. In short, they didn’t do a very good job … . But they will learn, we must presume.
In the meantime, if anyone has a problem with an inspection or a fine, get in touch with me at the earliest possible opportunity. We are still succeeding in getting these fines cancelled, at least until the inspectors start getting it right.