Janet Anscombe

Spanair ceased trading as of last night, and the company website is showing the following text HERE for any travellers affected:

As of today, 27 January 2012, Spanair has ceased its operations and therefore, given these exceptional circumstances, all our flights from today are cancelled.

If you have a ticket for the next few days or weeks, you have varios alternatives:

a- if you paid with a credit card, notify the card company for a refund
b- if you have cancellation insurance, contact the insurers to establish the cover you have
c- if you bought a tickt through a travel agency, you will need to contact them.
d- If you have a Spanair ticket for a different airline, your flight is, in principle, guaranteed. We ask that you confirm with the relevant airline.
e- Spanair, in co-ordination with the Cataluñan regional government, has arrived at an agreement with Vueling, Iberia and Air Europa for passengers travelling over the next three days to have a special tariff as follows:

- Domestic flights to the Balearics €60
- Flights to the Canaries €90
- International flights €100

f- In any other case, and to reclaim fares, you will need to submit a claim through one of the following channels:

· Spain sales offices
· AENA desks in the relevant airports
· Tourism offices in the relevant airports
. Cataluñan consumer agency

- Spanair is in permanent contact with the Spanish areronautic authorities and airports where the company operates flights to resolve this situation.

- Spanair Centre (900.13.14.15 – from outside of Spain +34 971 916 047) and airport sales desks will remain open to attend to clients.

- For updated information please consult our website www.spanair.com

- Spanair apologises for any inconvenience to those affected.

Meanwhile, a website, www.afectadosspanair.com, has been set up to help people reclaim help if they have been affected. I have no idea who set it up but the notice on its single page says this is someone who has reunited Spanair-affected people with money before, with legal help where necessary. The single page will, it says, shortly become a forum for those affected by Spanair going into administration.