I’ve posted HERE and HERE about a recent visit to the 1-1-2 Canarias emergency hub in Santa Cruz, and I want to finish the series of posts off with an explanation of an app for smartphones and tablets called FRESS 112. This app is a Next Generation Emergency Response, which allows emergency services to be called, or spoken to via an immediate messaging system, or for photos to be sent and, in the near future, videos too. Its possibilities as an enhanced crime reporting facility are obvious, for those witnessing an offence taking place and calling the police, as well as being a lifesaver for victims of crime or illness.
FRESS is a global system, which can immediately determine the caller’s location from the device using GPS and Wifi network data, and connect automatically to the nearest emergency services centre anywhere in the world. The messaging system, moreover, operates in real-time text (IM), not SMS, allowing proper conversation between caller and emergency centre, and evem automatically translates text messages if the caller is in a foreign country. This means that communication is possible at all times, in all situations, and regardless of language differences.