The British Consulate has announced the launch of Consularline, a new Customer Contact Centre which is an important development for British Consular services within southern Europe. It will enable the Consular teams to provide a better and more efficient service to the estimated one million British nationals who live in Portugal and Spain and to the 15 million who make use of the Consulates each year.
Consularline will be the first point of contact for anyone who calls by telephone and will provide a more consistent service, answering enquiries or putting enquirers in touch with the department most appropriate for their query, including the 24-hour emergency response centre which is based in the UK.
With immediate effect in Tenerife, the new number for local calls is :
902 109 356
+34 91 334 2194 (alternative number)
The Contact Centre opening hours for the Canaries are 8am to 4pm, Monday to Friday. The British Consulate stresses that this applies to telephone enquiries, and that the Santa Cruz Consulate will maintain the same opening hours to the public, namely 8.30am to 1.30pm, Monday to Friday. Out of office hours, however, the new 902 number is the number to call.