Santa Cruz now has new dedicated tourist protection police unit

Photo: Tenerife Cabildo
Photo: Tenerife Cabildo

The Tenerife Cabildo has announced a new tourist protection police unit – Prottur – for Santa Cruz which will see six specialist police officers oversee visitor security in the capital. The new unit was presented yesterday by Tenerife president Carlos Alonso and Santa Cruz mayor José Manuel Bermúdez. The unit will operate out of the Plaza de España tourist information office, and the multi-lingual officers will be able to deal with the public in English, French, German, Russian, Italian and Portuguese.

In the presentation, President Alonso said that the move was a very positive one in terms of enabling Tenerife to be characterised as a secure destination. Mayor Bermúdez himself stressed the importance of the collaboration between Cabildo and Ayuntamiento and said that the new unit was designed to attend specifically to visitors and their concerns, problems, and any incidents for which they might need assistance, including accompanying them for any denuncias which might need to be made if they are victims of a crime.

No doubt this is primarily intended for tourists coming off the cruise liners which dock in the city, not least because the service is at least initially available only between 9am and 6pm. though every day. This is, nonetheless, precisely the sort of market the authorities are aiming at, and so their feeling of security is a paramount part of their experience of Tenerife. Hopefully the scheme will make its way beyond Santa Cruz to other main tourist areas in the not too distant future as well. For the moment, it’s a step very much in the right direction.



  1. Is there a €400 Rule as a limitation for the reporting of crime in Tenerife. Is there a translation of this rule for tourists to the island.

    1. Author

      No, but it’s the limit for the definition of something as a misdemeanour as opposed to a felony, and the legal response differs depending on which the police are dealing with.

  2. Security of visitors/tourists is important not just for visitors from cruise ships to Santa Cruz but for all tourists all over the Island.
    So let’s hope in the not too distant future this Protection Unit can be expanded to cover other popular areas.

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