Updated 23 August: The Tenerife Cabildo might have thought its free wifi points pilot project has been such a success that it expanded the service back in March, but tourists have been complaining throughout that it simpy doesn’t work. And now, Arona Ayuntamiento has itself reminded the Cabildo that it’s all very well installing a service but it does actually have to work! The council says that even those who are able to achieve a connection to the free wifi – and seemingly only a certain number can do so before the system is overloaded – even these find that having got online, the wifi disconnects almost instantly.
Councillor for contracts, administrative modernization and housing Francisco Marichal said that the fact that people can connect to the wifi is what accounts for the Cabildo’s perspective that the system is working, because the numbers are checked off without analysis of how long the user is online. As such, he concluded, the much-lauded system is virtually unworkable. Marichal continued that the Cabildo needed to understand that Arona alone had a population of almost 100,000 residents with over 1.5m tourists in addition throughout last year, and these figures need to be borne in mind when planning and unrolling such a service to avoid the “constant complaints received in council offices about the inefficient operation of the network”.
Meanwhile, the Cabildo has announced that the system will be expanded to include a further 19 points in main tourism areas and bus terminals.
Updated 15 March 2018: The Tenerife Cabildo says that its free wifi points pilot project has been such a success it will be expanded by a further nineteen points in the areas with greatest tourist numbers. The existing 32 points are in Adeje, Arona, Puerto de la Cruz and Santiago del Teide.
Yesterday, the councillor for the future project Tenerife 2030 Antonio García Marichal, Cabildo Tourism chief Alberto Bernabé, and Puerto de la Cruz tourism councillor Dimple Melwani visited the San Telmo promenade in Puerto de la Cruz where one of the free points is located. They explained that in Puerto de la Cruz, an area where the scheme has been most enjoyed, there were 17,500 uses since last August alone (the town had 933,119 tourists in 2017).
This is Tenerife turning to the future, specifically to 2030 and beyond as part of Tenerife 2030, and looking at how Tenerife will be able to continue to offer quality tourism, and the types of visitors we will get, and the expectations they will have in terms of connectivity and communication, as well as of visitor attractions per se.
Updated 10 August 2017: The Cabildo’s pilot project of free wifi points in the four main tourist municipalities of Adeje, Arona, Santiago del Teide and Puerto de la Cruz is now up and running. The project is part of Tenerife 2030, the investment strategy to create the infrastructure and opportunities for the future. The Cabildo envisages rolling the plan out to provide wifi cover throughout Tenerife. Cabildo councillor heading Tenerife 2030 Antonio García Marichal said that all internet users need to do is provide a few details like their nationality or where they’re staying and they’ll be able to connect free to the wifi network with minimum 10 Mbps download.
In Puerto de la Cruz, the network is installed in the Lago Martiánez, Plaza del Charco, puerto pesquero, Castillo de San Felipe, Playa Jardín, Plaza de los Reyes Católicos and Avenida de Colón, and the acclimatization garden in La Orotava. In Arona it is in the ayuntamiento, Puerto de Los Cristianos, Mirador de la Centinela, Paseo Litoral de Las Galletas, Parque de Garañaña, Paseo de Costa del Silencio and various beaches where the council has concessions. In Santiago del Teide it is in the Ayuntamiento, Acantilado de los Gigantes and various beaches where the council has concessions. In Adeje, the Ayuntamiento, the chalet at the entrance to the Barranco del Infierno, Turismo information points in Playa Fañabé and Playa Troya, and various beaches where the council has concessions.
Original post 4 July: The Tenerife Cabildo has announced that it is setting up over 30 free wifi points in the four main tourist municipalities of Adeje, Arona, Santiago del Teide and Puerto de la Cruz as a pilot project that could be extended throughout the island in the future. The project, carried out in collaboration with the Ayuntamientos concerned, is costing some €35,000 and was presented today by Tenerife President Carlos Alonso with “Tenerife 2030” councillor Antonio García Marichal and Turismo de Tenerife chief Alberto Bernabé.
The network will have a minimum download speed of 10 megabytes and serve over half a million in the four areas, mainly tourists. Users just need to register at the nearest tourist information office with some basic details about their nationality and their accommodation. President Alonso said that improved connectivity was a significant requirement for tourists, both because they are seeking information about Tenerife and because they are increasingly continuing to work remotely while on holiday. Ultimately, the president said, the idea was to provide the whole island with wifi connection.
Bernabé said that the majority of tourists to Tenerife use the internet while on holiday, and so this new service will give added value to their chosen destination. The four areas were chosen because together they house some 88% of tourists, who not only used the internet to work while away but also to keep up with emails, social media, etc. Search engine data, moreover, would be able to show which aspects of the island were the subject of most searches for information, thus enabling the authorities to improve the island’s touristic offer.
The works will start this month and should be rolled out over the course of the coming year. The pilot project free wifi points will be located as follows:
Puerto de la Cruz – Lago Martiánez, jardín de aclimatación de la Orotava, Plaza del Charco, puerto pesquero, Castillo de San Felipe, Playa Jardín, Plaza de los Reyes Católicos and la Avenida de Colón.
Arona – the ayuntamiento, Puerto de Los Cristianos, Mirador de la Centinela, Paseo Litoral de Las Galletas, Parque de Garañaña, Paseo de Costa del Silencio, and various beaches where the council has concessions.
Santiago del Teide – the Ayuntamiento, Acantilado de los Gigantes, and various beaches where the council has concessions.
Adeje – the Ayuntamiento, la caseta de entrada al Barranco del Infierno, la caseta de Turismo de Playa Fañabé, la caseta de Turismo de Playa Troya, and various beaches where the council has concessions.